Effective Date: January 8, 2025
At Ponder ("we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
Information We Collect
Information You Provide to Us
We collect information you provide directly to us, such as:
- Account Information: When you create an account, we collect your name, email address, and password (encrypted)
- Profile Information: Additional information you may provide such as your photo, bio, or preferences
- Content: Conversations with agents, artifacts you create, and any other content you generate using our service
- Communications: When you contact us for support or feedback
- Payment Information: If you purchase a subscription (processed securely through third-party payment processors)
Information Collected Automatically
When you use our service, we automatically collect certain information:
- Usage Information: How you interact with our service, including features used, actions taken, and time spent
- Device Information: Hardware model, operating system, unique device identifiers, and mobile network information
- Log Information: IP address, browser type, pages visited, time and date of visits, and other system activity
- Cookies and Similar Technologies: We use cookies to maintain sessions and remember preferences
How We Use Your Information
We use the information we collect to:
- Provide and Maintain Our Service: Create and manage your account, provide customer support, and deliver the features you request
- Improve Our Service: Understand how users interact with our service to improve functionality and user experience
- Personalize Your Experience: Remember your preferences and customize content and recommendations
- Communicate With You: Send service-related notices, updates, security alerts, and support messages
- Protect Our Service: Detect, prevent, and address technical issues, fraud, and violations of our terms
- Develop New Features: Create new functionality based on user needs and feedback
- Legal Compliance: Comply with legal obligations and enforce our terms and policies
Data Security
We implement industry-standard security measures to protect your information:
Encryption
- In Transit: All data transmitted between your device and our servers is encrypted using TLS/SSL
- At Rest: All stored data is encrypted using AES-256 encryption
- End-to-End: Sensitive content is encrypted end-to-end, ensuring only you can access it
Security Practices
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements for our team
- Secure data centers with physical security measures
- Regular backups with encrypted storage
- Incident response procedures for potential breaches
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:
With Your Consent
When you explicitly agree to share information, such as when sharing artifacts with others
Service Providers
With trusted third-party service providers who assist us in operating our service, under strict confidentiality agreements
Legal Requirements
If required by law or in response to valid legal process, such as a court order or subpoena
Protection of Rights
To protect the rights, property, or safety of Ponder, our users, or the public
Business Transfers
In connection with a merger, acquisition, or sale of assets, with continued protection under this policy
Your Rights and Choices
Access and Portability
You can access and export your data at any time through your account settings
Correction
You can update or correct your information through your account profile
Deletion
You can request deletion of your account and associated data at any time. We will delete your information within 30 days, except where retention is required by law
Opt-Out
You can opt out of:
- Marketing communications (while still receiving service-related messages)
- Certain data collection through browser settings and cookie preferences
- Analytics and performance tracking
Do Not Track
We respect Do Not Track signals and do not track users across third-party websites
Data Retention
We retain your information only as long as necessary to provide our service and fulfill the purposes outlined in this policy:
- Active Accounts: Data is retained while your account is active
- Deleted Accounts: Data is deleted within 30 days of account deletion request
- Legal Requirements: Some data may be retained longer if required by law
- Anonymized Data: We may retain anonymized, aggregated data for analytics
International Data Transfers
Our servers are located in the United States. If you access our service from outside the United States, your information will be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
- Right to deletion of personal information
To exercise these rights, contact us at hello@ponder.do
European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
Our legal basis for processing is your consent and our legitimate interests in providing our service.
Third-Party Services
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Effective Date" at the top
- Sending an email notification for significant changes
- Requesting your consent where required by law
Contact Us
If you have questions or concerns about this privacy policy or our practices, please contact us:
Email: hello@ponder.do
Address: Ponder, San Francisco, CA
For EU residents, you may also contact our EU representative or lodge a complaint with your local supervisory authority.
Cookie Policy
We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for basic functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings or our cookie preference center.